Customer Support & Helpdesk Tools

Zendesk AI Platform provides enterprise-grade customer support automation with AI agents trained on 19 billion support tickets. It features outcomes-based pricing where costs are incurred only when AI autonomously resolves tickets.

Rasa is an enterprise-focused conversational AI platform that extends large language models with structured flows, deterministic logic, and built-in recovery patterns. It enables teams to build, deploy, and manage reliable AI agents across multiple channels.

Appy Pie is a no-code platform that enables users to create mobile applications for iOS and Android without programming skills. It offers app distribution, unlimited hosting, and monetization options through advertising.

MonkeyLearn is a machine learning platform that automates text analysis and classification without requiring coding expertise. It provides pre-built and custom models for sentiment analysis, topic detection, keyword extraction, and data classification.

Qwen AI is a suite of large language models provided by Alibaba Cloud, including Qwen Max, Qwen 3, and other variants. These models are available through the Alibaba Cloud Model Studio API with flexible pricing and free tier options.

Typebot is a no-code platform that enables you to effortlessly create and integrate advanced chatbots into websites and chat platforms like WhatsApp. The open-source platform allows for unlimited customization and integrations.

FlowHunt is a no-code platform for creating AI-driven applications and chatbots with full suite of tools for customer service automation and AI-powered helpdesk solutions.

Freshservice is an ITSM platform offering Starter, Growth, Pro, and Enterprise tiers with pricing from $19 to $119 per agent per month (annual billing) covering incident management, asset management, change management, and more.

ServiceNow is a comprehensive enterprise service management platform for customer service, IT operations, and business workflows with pricing from $100 to $300+ per user per month.

Raiseaticket is a 100% free cloud-based helpdesk solution that offers comprehensive ticketing and customer support features with optional premium services and customizations.

Jitbit Helpdesk is a straightforward helpdesk solution offering both cloud and on-premises deployment with affordable pricing starting at $24.90 per user per month.

HelpDesk.com is a customer support ticketing system offering Team and Business plans with unlimited tickets, 24/7 support, and no credit card required for free trial.

Zendesk for Customer Service is a comprehensive helpdesk solution with messaging, live chat, voice, knowledge base, and AI agents for omnichannel customer support with pricing from $19 to $169 per agent per month.

Fin is an AI-powered customer service agent by Intercom that uses proprietary models (Apex 1.0 and Apex Flash) trained on billions of customer experience interactions. It achieves 76% average resolution rates across 12,000+ customers and works across the entire customer journey.

Vision Helpdesk is a multi-channel customer support ticketing software that unifies email, phone, live chat, social media, and web forms into a single dashboard. It serves small, medium, and enterprise-level businesses with various ITSM and support products.

ProProfs Help Desk is a cloud-based customer support ticketing software designed for teams of any size. It provides multi-channel support, automation, and knowledge base integration.

Groove (now Helply) is an AI-native customer support platform designed for B2B companies. It offers outcome-based pricing instead of per-seat fees and turns support into a revenue engine through intelligent support automation.

SysAid is an enterprise-grade IT Service Management (ITSM) platform with AI-powered capabilities. It helps IT teams automate workflows, manage incidents and requests, and leverage AI for proactive service delivery.

Eesel AI is an AI platform for customer service, ITSM, and internal knowledge that connects to helpdesks and knowledge bases to autonomously resolve tickets and assist support teams.

Fin is a generative AI agent for customer service that can resolve complex queries and take actions across multiple channels without requiring platform migration from existing helpdesk solutions.

Kore.ai is an enterprise-scale conversational AI platform that provides AI agents for customer service, agentic contact centers, and AI-native applications designed for complex multi-step customer interactions.

Freddy AI is Freshdesk's AI-powered customer service solution that combines automation and intelligence to help teams resolve issues faster and better through real-time sentiment analysis, AI copilots, and autonomous AI agents.

Unthread is an AI-native helpdesk platform designed specifically for Slack and Teams, automating ticket intake, triage, and resolution with end-to-end workflow automations. It solves tickets right from Slack with agentic AI that learns from your team's patterns.

DevRev is an enterprise platform that runs Computer, an AI teammate with native shared memory for customer support and IT service desk automation. It provides AI-powered customer support resolution, service desk automation, and enterprise search with omni-channel communication.

Saufter is a customer engagement platform with omnichannel support and eCommerce automation. Helplama is its outsourced customer support services division offering U.S.-based support agents.

Richpanel is an ecommerce customer support helpdesk and CRM platform featuring self-service portals, omnichannel support, and AI automation for Shopify stores.

Mavenoid is an intelligent support platform specifically designed for products and devices, resolving over 58% of customer queries using AI trained to understand complex troubleshooting.

Stonly is a customer support platform designed to deflect tickets by providing interactive guides and self-serve resources, reducing ticket volume through identification of high-volume topics.

eGain provides knowledge management and helpdesk software for customer service, maintaining service levels and improving first-contact resolution through powerful knowledge management combined with email, chat, and case management.

Yext is a global enterprise search company that builds AI-powered search solutions for customer support use cases through Support Answers, a suite of enterprise search solutions.

Capacity is an AI-powered helpdesk and CRM platform that automates support for customers and employees, deflecting over 90% of inquiries with practical and generative AI.

EdgeTier provides conversational intelligence and analytics for contact centers, with dedicated onboarding and customer success support for implementation and strategic guidance.

Ultimate AI is a customer support automation platform now integrated into Zendesk AI Agents. The technology was acquired by Zendesk in March 2024 and is now sold exclusively as part of Zendesk's AI Agent suite.