Zendesk AI

Zendesk Suite plans include powerful AI automation and 24/7 AI agents to resolve customer issues. Recent AI features include email channel support for generative AI automated conversations, a low-code AI agent builder, and auto-assist mode enabling AI to anticipate customer needs and offer proactive recommendations. The generative AI capabilities in Zendesk are powered by OpenAI. Zendesk uses outcomes-based pricing where customers only pay when AI autonomously resolves a ticket, eliminating charges when escalating to humans. Published pricing ranges from $19/agent/month (Support Team, annual) to $115/agent/month (Suite Professional, annual). Add-ons like Copilot, Workforce Engagement, and Contact Center cost approximately $50/agent/month each, with per-resolution AI Agent fees.