ServiceNow

ServiceNow offers tiered pricing for customer service and IT management. Pricing ranges from $100 per user/month (Standard) to $300+ per user/month (Custom/Elite). Specific tiers include Standard ($100/user/month), Professional ($150/user/month), Enterprise ($250/user/month), and Custom/Elite ($300/user/month). For Customer Service Management (CSM) Fulfiller licenses, pricing ranges $130-$180 per user/month, typically 20-30% higher than ITSM licenses due to external-facing functionality. Standard plan provides foundational capabilities including case management, knowledge management, and basic self-service portals. Professional plan adds advanced features like AI-powered Virtual Agents and Predictive Intelligence. Enterprise plan delivers comprehensive tools including Workforce Optimization and Process Mining. Pricing is not publicly listed and varies based on user roles, volume, and custom requirements. The median contract value is $129,976/year based on 82 verified purchases.