Stonly Deflection
Stonly is a customer support platform designed to deflect tickets by providing interactive guides and self-serve resources, reducing ticket volume through identification of high-volume topics.
What is Stonly Deflection?
Stonly helps deflect tickets and improve customer experience by identifying the most ticketed topics and creating interactive self-serve solutions. The platform uses interactive guides with decision trees that route users to the right answer, and can embed widgets, tooltips, banners, and popups configured based on user actions or page context. Stonly results in decreased tickets on targeted topics as more customers self-serve and agents serve customers more quickly and consistently.
Categories:
Stonly Deflection
Knowledge Management For Customer Service
Funding
Series funding (exact amount not specified)
Ad
