Yext / Knowledge
Yext is a global enterprise search company that builds AI-powered search solutions for customer support use cases through Support Answers, a suite of enterprise search solutions.
What is Yext / Knowledge?
Yext provides AI-powered search solutions for customer support, with the Support Answers product launched in May. The platform offers Help Center Search for FAQs and documentation, Knowledge Assistant for internal agent use, and ticket form integration with real-time answer suggestions. Yext's multi-algorithmic search experience understands customer intent and delivers direct answers from a business's Knowledge Graph, FAQs, product manuals, and help articles. The platform helps agents respond quickly by presenting relevant information and improving customer satisfaction.
