Capacity

Capacity is a next-generation helpdesk platform with built-in CRM capabilities powered by artificial intelligence. Founded in 2017 by David Karandish and Chris Sims, headquartered in St. Louis, the platform uses practical and generative AI to automate support and provide 24/7 availability. The AI Toolkit includes response suggestions, action item identification, and other productivity features. Capacity handles questions across SMS, email, and chat, answering on teams' behalf and connecting seamlessly with CRM, communication platforms, and other tools.