eGain
eGain provides knowledge management and helpdesk software for customer service, maintaining service levels and improving first-contact resolution through powerful knowledge management combined with email, chat, and case management.
United States
Founded 1997
What is eGain?
eGain is a customer service and support solutions provider offering help desk software that maintains service levels and improves first-contact resolution through powerful knowledge management tools combined with email, chat, and case management applications. The platform includes a web-based customer portal for opening and tracking service requests and viewing case history. eGain serves industries including banking, financial services, telco, retail, and government.
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