Eesel AI
Eesel AI is an AI platform for customer service, ITSM, and internal knowledge that connects to helpdesks and knowledge bases to autonomously resolve tickets and assist support teams.
Australia
Founded 2020
What is Eesel AI?
Eesel AI is an intelligent automation platform that integrates with Slack, Teams, and help desks to provide instant answers and reduce customer wait times. The platform efficiently handles Tier 1 tickets by searching through knowledge bases, identifies gaps in documentation, and trains on various sources including help centers, Google Docs, Confluence, Notion, and SharePoint. It learns customer support processes and tone from past tickets to autonomously handle frontline support tasks.
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