Customer Support & Helpdesk Tools

AI-powered customer support automation platform providing agent assistance and automated ticket resolution capabilities. Acquired by Zendesk.

AI-powered omnichannel customer experience platform offering self-service support, agent-led support, social media management, and conversational analytics.

Enterprise cloud platform for managing customer interactions and streamlining customer service operations with comprehensive toolset and customization.

Customer support platform combining live chat, AI chatbots, email management, and analytics for real-time communication across websites and messaging apps.

AI-powered live chat, chatbot, and helpdesk platform with workspace-based flat-rate pricing and omnichannel communication capabilities.

Shared inbox solution that centralizes team communication across email, SMS, WhatsApp, and social media with automation and assignment features.

Shared inbox solution that turns email addresses like support@ into collaborative workspaces for customer service teams with AI-powered features.

Agent-based helpdesk platform with advanced features for customer support, service desk management, AI automation, and business intelligence.

AI-powered customer support platform with resolution-based pricing. Kay AI agent handles complex issues with real actions like processing refunds, creating accounts, and sending return labels.

Cloud-based helpdesk with AI features, live chat, email support, and community forums designed for Shopify stores and online businesses.

Multichannel helpdesk solution with live chat, ticketing, call center capabilities, and 200+ native integrations for customer service teams.

Cloud-based helpdesk software with ticket management, omnichannel communication, AI agents, and self-service options for customer support teams.

Gladly is a customer service software platform designed to revolutionize how companies interact with customers by improving satisfaction, boosting team productivity, and optimizing support operations with unified customer profiles.

Kustomer is an AI customer service CRM platform that unifies conversations, automates workflows, and powers omnichannel customer experience. Previously part of Meta, now independent as of May 2023.

Front is a customer service platform that routes, responds to, and measures customer conversations, combining emails, apps, and teammates into a single view for B2B teams and complex support operations.

Help Scout is remote-first customer support software specializing in email-based customer support with knowledge base and embedded search/contact widget for personalized and human-centered customer service.

Gorgias is the AI-powered helpdesk for ecommerce built specifically for ecommerce businesses, unifying support channels, automating replies, and giving agents context with omnichannel support and autonomous AI Agent.

Salesforce Service Cloud is G2's #1 help desk software offering comprehensive customer service management with ticketing, case management, and enterprise-grade performance powered by AI automation with Agentforce.

Freshdesk by Freshworks is an online customer support software that lets you support customers across email, phone, chat, social media, and website with AI-powered automation and easy setup.

Intercom is a next-generation helpdesk designed for efficiency with AI-powered customer service, featuring tickets, help center, and native AI Agent Fin integration for faster resolution and personalized support.

Zendesk is an AI-powered help desk software that transforms customer service by streamlining tickets and resolving issues faster through ticket management, workflow automation, and AI agents.

Groove is Clari's sales engagement and prospecting module, part of the comprehensive revenue orchestration platform. It enables strategic, goal-driven outreach and pipeline generation.