EdgeTier provides conversational intelligence and analytics for contact centers, with dedicated onboarding and customer success support for implementation and strategic guidance.

EdgeTier specializes in contact center analytics and conversational intelligence, offering customers dedicated Onboarding Managers and Customer Success Managers for smooth implementation and ongoing support. The platform provides lightweight implementation guided by EdgeTier's onboarding team, with most customers connecting their helpdesk and seeing insights within weeks.
AI-Powered Contact Centre Analytics Software
Funding
Help Desk Software for Customer Support
Starting Price
ProProfs Help Desk is a cloud-based customer support ticketing software designed for teams of any size. It provides multi-channel support, automation, and knowledge base integration.
Open-source live customer chat
Starting Price
Papercups is an open source live customer support tool written in Elixir that offers a self-hosted or hosted version.
Customer service and support platform
Founded
G2 Rating
Starting Price
Zendesk for Customer Service is a comprehensive helpdesk solution with messaging, live chat, voice, knowledge base, and AI agents for omnichannel customer support with pricing from $19 to $169 per agent per month.