Customer Support & Helpdesk Tools

DigitalGenius is an AI-powered customer service automation platform for pre- and post-purchase questions, using conversational, visual, and generative AI to understand and respond to customer queries.

Maven AGI is an enterprise generative AI platform designed to revolutionize customer support by automating up to 93% of support requests while improving reliability and resolution speed.

Lorikeet is an advanced AI support agent engineered to tackle intricate customer service challenges by executing workflows similar to those used by human representatives. The platform makes judgment calls and takes action to solve problems across chat, email, and voice.

Level AI is a CX platform that scores every interaction, deploys voice agents, and turns conversations into insights using semantic intelligence to improve contact center performance.

Cresta provides real-time AI customer care solutions with voice agents, agent assist, quality assurance, and analytics. The platform delivers human-like conversations across voice and digital channels.

Freshdesk is an AI-powered customer service platform with Freddy AI, offering AI agents that resolve up to 80% of queries, AI Copilot for agent assistance, and centralized workspace for omnichannel support.

Zendesk AI is the intelligence powering Zendesk's Resolution Platform, designed to continuously improve resolution quality. The platform offers AI agents capable of resolving up to 80% of customer interactions, along with AI Copilot, quality assurance, and knowledge management.

Intercom Fin AI is an AI-powered customer service platform with a natively integrated AI agent. Fin resolves up to 50% of support queries instantly across email, phone, chat, and Slack, with an average conversation resolution rate of 41%.

Supahub is a customer feedback management platform that helps businesses collect, organize, and prioritize feedback from their customers with affordable pricing starting at $19/month.

Scribe automates the creation of visual step-by-step guides by capturing workflows and allowing teams to customize and share them. It includes AI-powered workflow capture with redaction and custom branding.

Tettra is an AI-powered internal knowledge base for customer service teams that helps onboard new reps faster and increase CSAT scores.

Slab is a knowledge base and wiki software platform designed for customer support and team collaboration.

HelpDocs is knowledge base software that deflects 30% of tickets with AI-powered self-service, used by 500+ teams to scale support.

Document360 helps teams deliver fast, accurate, and consistent support with easily accessible documentation through a centralized knowledge base.

Helpjuice is a knowledge base software trusted by 130,000+ users, designed as a smarter way to scale support and ops teams.

Papercups is an open source live customer support tool written in Elixir that offers a self-hosted or hosted version.

Tiledesk is a no-code, open-source platform equipped with a state-of-the-art, LLM-enabled chatbot development framework.

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution.

Threads Channeled is a Slack integration tool that bridges customer support conversations from Slack to Zendesk helpdesk software.

Thena is a customer support AI platform built for modern B2B teams that unifies customer conversations from disparate channels into a single, intelligent workspace.

Plain is a customer support tool built for B2B SaaS companies that want a developer-friendly, API-first alternative to legacy helpdesk products.

Pylon is a modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud, built specifically for B2B support teams.

Chaport is a modern customer messaging platform that combines support, sales, and engagement capabilities with multi-channel communication.

Gist is a unified platform serving as a single source of truth for the entire journey from website visitor to repeat customer, with customer support capabilities.

Groove HQ is a helpdesk software designed to simplify customer support for growing businesses, offering shared inbox, knowledge base, live chat, and reporting features.

FreeScout is a free, open-source help desk and shared inbox platform built with PHP (Laravel framework) that rivals paid solutions like Help Scout and Zendesk.

Chatwoot is an open-source customer support platform that can be self-hosted or cloud-based, offering live chat, email, and omnichannel support capabilities.

Ticket-based helpdesk platform for e-commerce with AI automation, live chat, email support, and omnichannel communication.

Enterprise AI voice platform providing virtual agents and real-time call analysis for contact center operations with usage-based pricing.

Enterprise AI customer service agent platform with outcome-based pricing model where customers pay when AI successfully resolves customer issues.

Usage-based AI customer support platform where teams train AI agents on their workflows using natural language instructions.

Enterprise AI service desk and agent orchestration platform covering IT, HR, Finance, Procurement, Legal, and customer service. Gartner Magic Quadrant Leader.

Consumption-based AI customer service agent platform for automating support conversations with conversation volume and integration complexity factors.