Unthread / Pylon (support)
Unthread is an AI-native helpdesk platform designed specifically for Slack and Teams, automating ticket intake, triage, and resolution with end-to-end workflow automations. It solves tickets right from Slack with agentic AI that learns from your team's patterns.
What is Unthread / Pylon (support)?
Unthread provides a unified support platform for Slack and Teams with AI that reads every ticket, auto-assigns categories and priority, grounds answers in your knowledge base, and triggers automations. It includes omni-channel intake (Slack, email, web chat, Teams, API), AI triage with confidence scoring, automated workflows with 100+ integrations, and comprehensive analytics. The platform features self-learning documentation that auto-updates from resolved tickets.
Pricing
Starting Price
$50/month (starting at $15/agent/month with AI automation)
$50/month (starting at $15/agent/month with AI automation)
Categories:
Unthread / Pylon (support)
AI helpdesk that does the work for you from Slack and Teams
G2 Rating
4.9/5Starting Price
$50/month (starting at $15/agent/month with AI automation)Funding
Backed by Y Combinator
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