Zendesk Support

Zendesk Support provides both standalone Support line and comprehensive Suite offerings. The Support line offers basic email and ticketing capabilities, while Suite bundles messaging, live chat, social, voice, knowledge base, AI Agents, and omnichannel routing. Pricing ranges from $19/agent/month (Support Team annual) to $115/agent/month (Suite Professional annual). In 2026, the top tier was rebranded to Suite Enterprise + Copilot with contact sales pricing model. The platform offers free trials and supports multi-channel customer interactions across email, chat, social, and phone. Features include ticket management, knowledge base, routing, and AI-powered support automation.