Ultimate (Zendesk)
Ultimate AI is a customer support automation platform now integrated into Zendesk AI Agents. The technology was acquired by Zendesk in March 2024 and is now sold exclusively as part of Zendesk's AI Agent suite.
What is Ultimate (Zendesk)?
Ultimate AI was a standalone customer support automation platform designed to resolve support requests across chat, messaging, and email. The company claimed its agents could resolve up to 80% of common requests and supported over 20 languages for global teams. Zendesk announced the acquisition on March 13, 2024, and has integrated Ultimate's technology into Zendesk AI Agents. The platform integrated with helpdesks and CRMs including Zendesk, Salesforce, and Freshworks.
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Ultimate (Zendesk)
AI Agent for customer support automation
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Acquired by Zendesk
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