Intercom Fin AI

Fin is Intercom's breakthrough AI agent for customer service, handling customer inquiries across multiple channels with natural language understanding. The platform offers omnichannel support (email, phone, chat, Slack), multilingual capabilities in 45 languages, seamless handoff to human agents, and integration with a fully-featured helpdesk. Fin learns from best human reps and improves continuously, while Intercom Copilot assists human agents with real-time suggestions and draft responses.