Threads / Channeled

Channeled's integration allows Customer Success teams to take care of customers in Slack while routing support tickets bi-directionally to a centralized helpdesk in Zendesk. Customers get a Slack-native experience without bots, and your team gets a unified operating system in Zendesk that helps them stay on track. You can easily customize settings in Channeled to limit syncing only to customer messages in certain statuses, customers in certain stages, or customers in certain groups. Additionally, you can select Customize sync settings to tailor which messages from Slack are created as Zendesk tickets.