Kodif / Lorikeet

Lorikeet is an AI customer concierge platform that goes beyond traditional chatbots. It executes and understands complex workflows that encapsulate business logic, enabling it to handle multi-step troubleshooting, make judgment calls, and take actions across integrated systems. The platform taps into help centers, resource guides, and standard operating procedures to deliver precise, context-aware responses. It escalates to human agents appropriately and integrates seamlessly with current support infrastructures.