Kodif / Lorikeet
Lorikeet is an advanced AI support agent engineered to tackle intricate customer service challenges by executing workflows similar to those used by human representatives. The platform makes judgment calls and takes action to solve problems across chat, email, and voice.
What is Kodif / Lorikeet?
Lorikeet is an AI customer concierge platform that goes beyond traditional chatbots. It executes and understands complex workflows that encapsulate business logic, enabling it to handle multi-step troubleshooting, make judgment calls, and take actions across integrated systems. The platform taps into help centers, resource guides, and standard operating procedures to deliver precise, context-aware responses. It escalates to human agents appropriately and integrates seamlessly with current support infrastructures.
AI Customer Concierge for Complex Support
Funding
$75 million in Series A+B funding (2024)Used By Count
Airwallex, Linktree, Flex, Eucalyptus
