Pylon

Pylon is AI-native B2B support across every channel. The platform is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. Pylon is built for B2B support teams with customers who communicate through multiple channels. Instead of forcing customers to communicate through a portal or another dedicated channel, Pylon pulls all your support interactions into one unified view. Pylon offers true omnichannel support across Slack, Teams, email, chat, ticket forms, and more. Pylon's AI Agents and Assistants automate busywork and reduce response times. The platform includes Account Intelligence that unifies scattered customer signals to calculate health scores and identify churn risk, plus conversational ticketing, automated SLA management, and advanced ticket routing.