Thena

Thena is a customer support AI platform built for modern B2B teams. It unifies customer conversations from disparate channels—Slack, MS Teams, Discord, email, and live chat—into a single, intelligent workspace. The platform provides a modern helpdesk suite with features like SLA tracking, CSAT measurement, and custom workflows. Thena features AI Copilots and AI agents that can perform half of the support work by autonomously detecting, tagging, and routing tickets from various channels. Thena is known for its native and highly-sophisticated Slack integration, allowing teams to build entire support workflows directly within the platform their customers already use. Thena connects seamlessly with engineering tools like Jira and Linear, consolidating all customer interactions and providing cross-functional teams with visibility into tickets, conversations, and projects.