Cresta
Cresta provides real-time AI customer care solutions with voice agents, agent assist, quality assurance, and analytics. The platform delivers human-like conversations across voice and digital channels.
United States
Founded 2017
What is Cresta?
Cresta offers an intelligent omnichannel AI operating system for contact centers that combines voice agents, real-time agent assist, QA/coaching, and analytics in a single platform. The AI Agent intelligently adjusts tone, pacing, and guidance based on the channel (voice vs. chat) and can combine real-time conversation with cross-channel content delivery. Cresta guides customers through complex multi-step troubleshooting scenarios and integrates with major contact center platforms.
Categories:
Cresta
Human-Centric AI for Customer Experience
Funding
Series C funding (exact amount not specified)
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