Zendesk AI / Agents
Zendesk AI is the intelligence powering Zendesk's Resolution Platform, designed to continuously improve resolution quality. The platform offers AI agents capable of resolving up to 80% of customer interactions, along with AI Copilot, quality assurance, and knowledge management.
What is Zendesk AI / Agents?
Zendesk AI provides a comprehensive suite of AI-powered customer service tools including autonomous AI agents for complex multi-step workflows, AI Copilot for agent assistance, a knowledge graph for unified content, and AI-powered quality assurance. The Resolution Learning Loop ensures each interaction improves future resolutions. AI agents can be deployed across chat, email, voice, and other channels, integrating with business systems to autonomously resolve issues or escalate when needed.
AI that gets better with every resolution
Funding
Public (NASDAQ: ZEN)
