Tettra

Tettra is an AI-powered internal knowledge base for customer service teams that helps onboard new reps faster and increase CSAT scores. The platform includes Kai, an AI-powered bot that instantly answers questions for agents using your support team's internal knowledge base. If Kai cannot find an answer, it routes the question to the right subject matter expert to answer it, then can reuse that answer later for similar questions. Tettra provides comprehensive help documentation at support.tettra.com, which includes resources for getting started, account management, using Tettra, and questions and answers workflows. The platform is designed specifically to help customer support teams manage their internal knowledge bases, reduce repetitive questions, and enable faster response times to customer inquiries.