DigitalGenius
DigitalGenius is an AI-powered customer service automation platform for pre- and post-purchase questions, using conversational, visual, and generative AI to understand and respond to customer queries.
What is DigitalGenius?
DigitalGenius combines conversational, visual, and generative AI to fully understand and respond to customer queries, automating 60+ common ecommerce use cases such as Where Is My Order, Returns, Refunds, Warranty Checks, Order Amends, and damaged items. The platform integrates with major helpdesks (Zendesk, Gorgias, Dixa, Gladly, Kustomer, Freshdesk) and can resolve queries across email, chat, social, voice, and other channels. Customers report cutting wait times by 93% and achieving 600% ROI.
The AI Agent built for Ecommerce
Funding
Series A - $14.75M (2017)Used By Count
Reebok, Olipop, AllSaints, air up, Rapha, On, Honeylove, BestSecret, Camper, Clarins
