DigitalGenius

DigitalGenius combines conversational, visual, and generative AI to fully understand and respond to customer queries, automating 60+ common ecommerce use cases such as Where Is My Order, Returns, Refunds, Warranty Checks, Order Amends, and damaged items. The platform integrates with major helpdesks (Zendesk, Gorgias, Dixa, Gladly, Kustomer, Freshdesk) and can resolve queries across email, chat, social, voice, and other channels. Customers report cutting wait times by 93% and achieving 600% ROI.