Chatwoot

Chatwoot is an AI-powered, open-source customer support platform that manages conversations across live chat, email, WhatsApp, Instagram, Facebook, and more. The platform provides a collaborative, omnichannel support desk with automations, Captain AI, and enterprise controls. Captain is an AI-powered assistant that helps agents respond faster with smart suggestions and automated responses. The platform includes automations, labels, assignment rules, and assistant features to triage conversations faster. A knowledge base feature helps customers find answers on their own.