Freshdesk Freddy AI
Freshdesk is an AI-powered customer service platform with Freddy AI, offering AI agents that resolve up to 80% of queries, AI Copilot for agent assistance, and centralized workspace for omnichannel support.
What is Freshdesk Freddy AI?
Freshdesk from Freshworks combines AI automation with human expertise through Freddy AI, which includes AI Agents for autonomous resolution, AI Copilot for agent assistance with summaries and reply suggestions, and AI Insights for proactive visibility. The platform features omnichannel support across email, chat, phone, and social channels, advanced ticketing, knowledge base, collaboration tools, and automated workflows. Freddy AI Trust ensures security and compliance with global privacy regulations.
Customer service that puts people first
Funding
Public (NASDAQ: FRSH)Used By Count
74,000+
