HelpCrunch

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution that helps support, sales and marketing teams to acquire, convert leads and support their customers. The platform unites all communication channels in one dashboard to provide assistance via live chat, email, messengers, WhatsApp, Instagram, and more. HelpCrunch supports tagging, assigning, merging conversations, and allows one support agent to handle up to 5 conversations simultaneously with customers. The platform includes a Knowledge Base feature to create helpful content in a WYSIWYG editor, optimize it for SEO, and launch a full-fledged help center that can be used as a stand-alone site or integrated into a widget. HelpCrunch includes chatbots and automation capabilities to automatically engage with visitors via auto messages and use chatbots, with the system automatically pre-qualifying leads.