Tools tagged with "Extended Ai Support Voice"

Unthread is an AI-native helpdesk platform designed specifically for Slack and Teams, automating ticket intake, triage, and resolution with end-to-end workflow automations. It solves tickets right from Slack with agentic AI that learns from your team's patterns.

DevRev is an enterprise platform that runs Computer, an AI teammate with native shared memory for customer support and IT service desk automation. It provides AI-powered customer support resolution, service desk automation, and enterprise search with omni-channel communication.

Saufter is a customer engagement platform with omnichannel support and eCommerce automation. Helplama is its outsourced customer support services division offering U.S.-based support agents.

Richpanel is an ecommerce customer support helpdesk and CRM platform featuring self-service portals, omnichannel support, and AI automation for Shopify stores.

Mavenoid is an intelligent support platform specifically designed for products and devices, resolving over 58% of customer queries using AI trained to understand complex troubleshooting.

Stonly is a customer support platform designed to deflect tickets by providing interactive guides and self-serve resources, reducing ticket volume through identification of high-volume topics.

eGain provides knowledge management and helpdesk software for customer service, maintaining service levels and improving first-contact resolution through powerful knowledge management combined with email, chat, and case management.

Yext is a global enterprise search company that builds AI-powered search solutions for customer support use cases through Support Answers, a suite of enterprise search solutions.

Capacity is an AI-powered helpdesk and CRM platform that automates support for customers and employees, deflecting over 90% of inquiries with practical and generative AI.

EdgeTier provides conversational intelligence and analytics for contact centers, with dedicated onboarding and customer success support for implementation and strategic guidance.

Ultimate AI is a customer support automation platform now integrated into Zendesk AI Agents. The technology was acquired by Zendesk in March 2024 and is now sold exclusively as part of Zendesk's AI Agent suite.

DigitalGenius is an AI-powered customer service automation platform for pre- and post-purchase questions, using conversational, visual, and generative AI to understand and respond to customer queries.

Maven AGI is an enterprise generative AI platform designed to revolutionize customer support by automating up to 93% of support requests while improving reliability and resolution speed.

Lorikeet is an advanced AI support agent engineered to tackle intricate customer service challenges by executing workflows similar to those used by human representatives. The platform makes judgment calls and takes action to solve problems across chat, email, and voice.

Level AI is a CX platform that scores every interaction, deploys voice agents, and turns conversations into insights using semantic intelligence to improve contact center performance.

Cresta provides real-time AI customer care solutions with voice agents, agent assist, quality assurance, and analytics. The platform delivers human-like conversations across voice and digital channels.

Freshdesk is an AI-powered customer service platform with Freddy AI, offering AI agents that resolve up to 80% of queries, AI Copilot for agent assistance, and centralized workspace for omnichannel support.

Zendesk AI is the intelligence powering Zendesk's Resolution Platform, designed to continuously improve resolution quality. The platform offers AI agents capable of resolving up to 80% of customer interactions, along with AI Copilot, quality assurance, and knowledge management.

Intercom Fin AI is an AI-powered customer service platform with a natively integrated AI agent. Fin resolves up to 50% of support queries instantly across email, phone, chat, and Slack, with an average conversation resolution rate of 41%.

Ticket-based helpdesk platform for e-commerce with AI automation, live chat, email support, and omnichannel communication.