🇺🇸Tools in United States

Workforce management platform for contact centers with AI-powered forecasting, scheduling, and real-time visibility.

Enterprise AI voice platform providing virtual agents and real-time call analysis for contact center operations with usage-based pricing.

Enterprise AI service desk and agent orchestration platform covering IT, HR, Finance, Procurement, Legal, and customer service. Gartner Magic Quadrant Leader.

AI-powered omnichannel customer experience platform offering self-service support, agent-led support, social media management, and conversational analytics.

Enterprise cloud platform for managing customer interactions and streamlining customer service operations with comprehensive toolset and customization.

Gladly is a customer service software platform designed to revolutionize how companies interact with customers by improving satisfaction, boosting team productivity, and optimizing support operations with unified customer profiles.

Kustomer is an AI customer service CRM platform that unifies conversations, automates workflows, and powers omnichannel customer experience. Previously part of Meta, now independent as of May 2023.

Front is a customer service platform that routes, responds to, and measures customer conversations, combining emails, apps, and teammates into a single view for B2B teams and complex support operations.

Help Scout is remote-first customer support software specializing in email-based customer support with knowledge base and embedded search/contact widget for personalized and human-centered customer service.

Gorgias is the AI-powered helpdesk for ecommerce built specifically for ecommerce businesses, unifying support channels, automating replies, and giving agents context with omnichannel support and autonomous AI Agent.

Salesforce Service Cloud is G2's #1 help desk software offering comprehensive customer service management with ticketing, case management, and enterprise-grade performance powered by AI automation with Agentforce.

Zendesk is an AI-powered help desk software that transforms customer service by streamlining tickets and resolving issues faster through ticket management, workflow automation, and AI agents.

Dock is the revenue enablement platform providing Buyer & Customer Workspaces, Sales Content Library, Order Forms with e-Signature, and Security Profiles with NDA functionality for customer success and onboarding.

Zendesk is an AI-first service platform powered by self-learning AI agents and the Zendesk Resolution Platform used for customer success and support operations, helping organizations identify at-risk customers and compile robust customer profiles.

HubSpot Service Hub is a customer service platform offering omnichannel support, helpdesk ticketing, knowledge base, and AI-driven features with four main pricing tiers: Free, Starter, Professional, and Enterprise.

Salesforce Service Cloud is built on the Salesforce Customer Success Platform and provides a 360-degree view of customers, enabling delivery of smarter, faster, and more personalized services across any channel and device.

SmartKarrot is a cloud solution for Customer Success & Account Management founded in 2018 and based in Frisco, Texas. It allows teams to manage Customer Growth spanning onboarding, adoption, operations, engagement, retention, CX, and revenue growth with focus on intelligence and automation.

UserIQ is a customer success platform based in Atlanta that helps uncover health insights, predict user hurdles and simplify account management for SaaS companies with usage tracking, data segmentation, and engagement tools.

Gainsight CC (formerly inSided) is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and influence product direction. Gainsight acquired inSided in 2022 to enhance its customer success platform.

ClientSuccess is a customer success platform that empowers B2B SaaS companies to proactively manage post-sales customer relationships, measure customer health, maximize retention and growth, and drive a culture of customer success.

Vitally is an all-in-one customer success platform that helps teams deliver clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale using real-time data.

Catalyst is a customer success platform that merged with Totango in 2024 to create a unified customer success and GTM solution. The combined entity provides comprehensive tools for managing customer growth and retention.

Totango is a leading customer success platform designed to help SaaS businesses design, run, measure, and scale customer success programs to retain and grow customers. It offers automated workflows, health scoring, and pre-built success program templates.

ChurnZero is a real-time customer success platform that helps subscription businesses fight customer churn, expand current accounts, and optimize the customer experience through real-time health scores and lifecycle management.

Gainsight is the trusted customer success platform that gives CS teams clear signals, workflows, and insights to drive retention and expansion. It offers a comprehensive suite of tools for managing customer health, engagement, and outcomes.

Arcade is an AI-powered platform that helps teams create interactive product demos, videos, and visuals in minutes. It enables organizations to tell better product stories without designers or agencies.

Apty is an enterprise-level digital adoption platform that provides workflow guidance, compliance support, and training across business-critical applications. The platform offers custom pricing based on application coverage and user requirements.

Spekit is a digital adoption and enablement platform designed to surface contextual knowledge, training, and process guidance directly within tools teams already use like Salesforce and HubSpot.

Gainsight PX is a product experience platform designed to enhance user adoption and engagement. The platform is priced based on Monthly Active Users (MAUs) tracked in products.

Appcues helps teams solve confusing onboarding, poor feature adoption, and support challenges by enabling non-technical staff to build targeted guides, announcements, surveys, and walkthroughs.

Whatfix is a digital adoption platform that provides in-app guidance, product analytics, and interactive training. The platform offers Digital Adoption Platform (DAP), Product Analytics, and Mirror for creating training environments.

WalkMe is a digital adoption platform that helps enterprises transition to new systems and maximize user adoption. Now owned by SAP, WalkMe provides digital adoption solutions specifically designed for SAP applications.

Pendo is a digital adoption and product experience platform that helps teams onboard users, drive feature adoption, and collect feedback. Pendo Guides allows creation of in-app experiences like tooltips, modals, banners, and walkthroughs.