Help Scout

Help Scout is a remote-first company that specializes in creating customer support software solutions with an email-based customer support platform complemented by a knowledge base tool and embedded search/contact widget. Help Scout emphasizes personalized and human-centered customer service with features such as customizable email templates, live chat support, and customer satisfaction ratings. Features include a shared inbox allowing teams to collaborate and manage customer communications in one place, a help center enabling customers to find self-service support, live chat functionality for real-time conversations, and AI agents that resolve 73% of interactions on average. Help Scout caters to various industries such as SaaS, ecommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing and real estate. It is ideal for small to medium-sized businesses looking to scale customer service without sacrificing quality and remote teams needing a unified platform. Teams on Help Scout respond to 56% more messages in their first year.