Front

Front is a customer communication platform that combines emails, apps, and teammates into a single view, designed to help teams collaborate more effectively and manage their customer interactions more efficiently. Front helps customer support teams collaborate across departments, manage Tier 3 escalations, and replace legacy help desks with an AI-powered operations platform. Omnichannel support allows teams to manage emails, texts, social media messages, and more all from a single platform, ensuring no customer query goes unanswered. Front keeps customer data and messages across any channel in one searchable platform. AI-powered automation can auto-reply using help content and conversation history, and instantly route tickets with AI and tag in teammates when needed. Cross-team collaboration makes escalation easy since any team can use Front, making it easy to involve the right people in the conversation to respond quickly. Front is particularly suitable for B2B customer support teams and businesses looking for an alternative to traditional helpdesk software.