Totango

Totango is an agile customer success platform that helps businesses design, run, measure, and scale their SaaS customer journey to retain and grow customers. The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth. The platform provides dynamic health scores using product usage, engagement, and CRM data to spot churn risks early, SuccessBLOCs (pre-built customer success program templates embedded with industry best practices and expert knowledge), and AI-Powered Intelligence through Unison (their AI-powered Customer Intelligence Engine) that works independently or alongside other customer success platforms to more effectively predict customer risk and proactively reduce churn. Leading customer success teams worldwide including SAP, GitHub, Schneider Electric, Dynatrace, Drata, and Aircall use Totango products. The platform is designed to help teams manage customer experiences, track outcomes, prevent churn, and drive revenue growth through customer-led growth strategies.