Gainsight
Gainsight is the trusted customer success platform that gives CS teams clear signals, workflows, and insights to drive retention and expansion. It offers a comprehensive suite of tools for managing customer health, engagement, and outcomes.
What is Gainsight?
Gainsight is a leading customer success platform that provides a 360-degree customer view, AI-driven health scores, automated playbooks, and customizable dashboards. The platform includes tools to monitor customer health, automate engagement, and identify growth opportunities. Gainsight Customer Success offers AI-generated Success Plans tied to real business outcomes that continuously improve based on what's working, and repeatable, collaborative playbooks that bring teams and customers together to achieve their goals. The platform includes automatic analysis of survey responses, notes, and call summaries to surface trending topics and sentiment shifts. Gainsight has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025. According to the Forrester report, Gainsight suits complex enterprises seeking an end-to-end solution and received the highest score possible in the scaling customer success criterion. Gainsight's flagship Customer Success Platform features natively embedded agentic capabilities powered by Staircase AI, making it the first platform to bring AI agents directly into core customer success workflows.
