Zendesk

Zendesk allows teams to manage tickets and conversations from email, chat, phone, social, messaging apps, and help center in one interface. Core capabilities include AI agents that handle routine customer inquiries autonomously and can automate more than 80 percent of service interactions. Workflow automation intelligently routes, prioritizes, and assigns tickets based on customizable business rules. Quality assurance tools use AI to evaluate agent performance through customizable scoring rubrics and targeted feedback. Zendesk works for organizations at every stage of growth across multiple industries, from large enterprises to startups and small teams. Customer support can be reached at 1-888-851-9456, staffed from 8am-6pm Eastern Time, Monday through Friday.