Kustomer (Meta)

Kustomer is a customer service platform that provides solutions for businesses to connect with customers across various channels such as email, chat, phone, and social media, aiming to help companies personalize and streamline customer service interactions. It delivers personalized support with an AI customer service CRM that unifies conversations, automates workflows, and powers omnichannel customer experience in one platform. Kustomer became part of Meta officially, but this was a temporary arrangement. As of May 16, 2023, Kustomer is no longer part of Meta and is now a privately held LLC. Kustomer AI can now operate as an intelligence layer inside the helpdesk you already use, starting with Zendesk with additional integrations coming soon. This represents a shift in their platform strategy to offer AI capabilities that work alongside existing helpdesk systems rather than requiring a complete platform replacement.