Zendesk (CS use)

Zendesk's customer success solution helps organizations identify at-risk customers, compile robust customer profiles to personalize interactions, and collect data for better reporting. The platform can transfer customers to the most capable agent with omnichannel routing, use Agent Copilot feature to suggest relevant responses and solutions during conversations, and provide workflow automation capabilities allowing businesses to create custom rules and triggers. The customer service platform holds around 28% of the customer support market and powers 0.1% of all known websites. Big names like Shopify, Uber, and Etsy use Zendesk. It helps CX teams unify customer context, scale engagement across the lifecycle, and identify opportunities to improve satisfaction and retention.