Gorgias

Gorgias is the customer support and helpdesk platform built for ecommerce businesses. It combines a powerful helpdesk with an autonomous AI Agent to manage both customer support and revenue-driving interactions in one place. The platform unifies support channels, automates replies, and gives agents the context they need to deliver great service. Gorgias is the AI-powered helpdesk for ecommerce, supporting email, live chat, social media, SMS, Voice, and more, allowing teams to respond to customers in their preferred channel. The platform's AI Agent can automate up to 60% of common support inquiries like order tracking and return requests. As Shopify's only Premium CX Partner, its integration is second to none, allowing teams to view and edit orders directly within a support ticket. This dual focus on support and revenue makes Gorgias unique for brands that view customer experience as a growth driver, not just a cost center.