Catalyst is a customer success platform that merged with Totango in 2024 to create a unified customer success and GTM solution. The combined entity provides comprehensive tools for managing customer growth and retention.

Catalyst and Totango announced their merger to create a unified customer success and GTM platform serving the post-sale revenue cycle. The two customer success companies joined forces to provide the most innovative customer growth platform, combining their customer success and post-sale expertise and technology. The powerful combination drives recurring revenue success and measurable growth for nearly 600 global customers, from large enterprises to fast-growing businesses. The merged company is helmed by co-CEOs Alistair Rennie and Edward Chiu, the prior CEOs of Totango and Catalyst, respectively. The combined venture is backed by Great Hill Partners, a private equity firm. The two brands will retain their names in the near-term to help drive continuity for current customers, and costs will not change for current customers following the merger.
AI superpower for account teams and customer success
Update AI is an AI customer intelligence engine that helps customer success teams with meeting intelligence and customer insights, offering call summary assistance and voice of customer analytics.
AI-powered customer success automation platform
Funding
Update AI is a customer success automation platform that uses cutting-edge AI technology to help teams automate workflows and improve customer engagement.
Product adoption tool for creating onboarding flows and walkthroughs
Starting Price
Userflow is a flexible onboarding and product adoption tool designed to help businesses create and deploy in-app experiences that guide customers through their product journey without requiring coding.