HubSpot Service Hub

HubSpot Service Hub offers a centralized Help Desk workspace giving teams a single pane of glass environment to triage and resolve tickets, track data, and collaborate with teams. It features a full ticketing system which uses AI to automate ticket prioritization, task assignment, and issue resolution. The platform provides helpdesk, knowledge base, and omnichannel support. Professional plan includes essential tools like SLA management, knowledge base, and customer feedback surveys. Enterprise plan adds powerful AI-driven features including Breeze Customer Agent, skill-based routing, conditional SLAs, and customer journey analytics. Free tier available for up to 2 users.