Tools tagged with "Customer Success"

Dock is the revenue enablement platform providing Buyer & Customer Workspaces, Sales Content Library, Order Forms with e-Signature, and Security Profiles with NDA functionality for customer success and onboarding.

Update AI is an AI customer intelligence engine that helps customer success teams with meeting intelligence and customer insights, offering call summary assistance and voice of customer analytics.

Zendesk is an AI-first service platform powered by self-learning AI agents and the Zendesk Resolution Platform used for customer success and support operations, helping organizations identify at-risk customers and compile robust customer profiles.

HubSpot Service Hub is a customer service platform offering omnichannel support, helpdesk ticketing, knowledge base, and AI-driven features with four main pricing tiers: Free, Starter, Professional, and Enterprise.

Salesforce Service Cloud is built on the Salesforce Customer Success Platform and provides a 360-degree view of customers, enabling delivery of smarter, faster, and more personalized services across any channel and device.

SmartKarrot is a cloud solution for Customer Success & Account Management founded in 2018 and based in Frisco, Texas. It allows teams to manage Customer Growth spanning onboarding, adoption, operations, engagement, retention, CX, and revenue growth with focus on intelligence and automation.

UserIQ is a customer success platform based in Atlanta that helps uncover health insights, predict user hurdles and simplify account management for SaaS companies with usage tracking, data segmentation, and engagement tools.

Gainsight CC (formerly inSided) is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and influence product direction. Gainsight acquired inSided in 2022 to enhance its customer success platform.

Froged is an omnichannel platform for customer service powered by AI and real people. It combines benefits of AI and human expertise to drive growth at every touchpoint of the customer journey, covering customer support and success.

Skalin is a next-generation customer success platform that prevents churn with AI. It is customer success software for startups to scale and grow, providing an all-in-one customer relationships platform.

Sturdy is an AI-driven customer intelligence platform that serves subscription-based businesses by consolidating customer data, detecting churn risks, and automating actions to improve retention and revenue growth.

Cust.co is an AI-powered platform designed for elite customer success teams. It is an autonomous customer success platform that makes high-touch customer experiences possible for smaller customer segments through AI agents.

Akita is an innovative customer success management platform that helps businesses nurture, retain, and grow their customer base by eliminating churn and maximizing retention and revenue from existing customers.

Velaris is an AI-native customer success platform built for mid-market and enterprise B2B SaaS, AI, and recurring revenue companies looking to scale customer success with confidence.

Churnkey is a customer retention platform designed to reduce subscriber churn through automated offers and personalized experiences. It integrates seamlessly with Stripe and handles cancellation flows to prevent customer loss.

Custify is a comprehensive customer success management platform for subscription-based businesses that empowers customer success teams with tools to enhance relationships, improve retention, and increase lifetime value.

ClientSuccess is a customer success platform that empowers B2B SaaS companies to proactively manage post-sales customer relationships, measure customer health, maximize retention and growth, and drive a culture of customer success.

Vitally is an all-in-one customer success platform that helps teams deliver clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale using real-time data.

Planhat is an AI-native customer success platform designed to power enterprise post-sales teams. It provides customer health tracking, task management, data consolidation, and customizable workflows.

Catalyst is a customer success platform that merged with Totango in 2024 to create a unified customer success and GTM solution. The combined entity provides comprehensive tools for managing customer growth and retention.

Totango is a leading customer success platform designed to help SaaS businesses design, run, measure, and scale customer success programs to retain and grow customers. It offers automated workflows, health scoring, and pre-built success program templates.

ChurnZero is a real-time customer success platform that helps subscription businesses fight customer churn, expand current accounts, and optimize the customer experience through real-time health scores and lifecycle management.

Gainsight is the trusted customer success platform that gives CS teams clear signals, workflows, and insights to drive retention and expansion. It offers a comprehensive suite of tools for managing customer health, engagement, and outcomes.