Freshdesk (Freshworks)

Freshdesk is an AI-powered customer service solution that is easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences. The platform streamlines customer service by centralizing all inquiries and offering automation tools to free up agents for complex issues. Freshdesk offers a knowledge base for self-service, omnichannel support for various communication methods, and reporting tools to track performance. The platform provides 24/7 in-product chat support for urgent inquiries, with support agents available for real-time chat assistance 24/5. In-product chat support is available only for paid accounts. Freshdesk supports email, phone, chat, Facebook, Twitter, and website channels.