Shared inbox solution that centralizes team communication across email, SMS, WhatsApp, and social media with automation and assignment features.

Helpwise provides a unified platform for managing customer communications through multiple channels. Features include shared inboxes, conversation assignment, automation rules, saved replies, CSAT tracking, and analytics. Plans scale from Standard ($15/user/month) to Enterprise.
Shared Inbox and Email Collaboration For Teams
G2 Rating
Starting Price
AI Search for the Enterprise
Founded
Yext is a global enterprise search company that builds AI-powered search solutions for customer support use cases through Support Answers, a suite of enterprise search solutions.
Help desk software for customer service
Founded
Zendesk is an AI-powered help desk software that transforms customer service by streamlining tickets and resolving issues faster through ticket management, workflow automation, and AI agents.
AI-powered customer support platform
Starting Price
Zendesk AI Platform provides enterprise-grade customer support automation with AI agents trained on 19 billion support tickets. It features outcomes-based pricing where costs are incurred only when AI autonomously resolves tickets.