Ribbon is a user interviewing platform that enables product teams to recruit, schedule, and interview real users directly from their own product using a simple code snippet. The platform lets designers, user researchers and product builders start video calls with their own users in minutes.

Ribbon is a user interviewing platform that helps teams recruit, schedule and interview real users directly from their own product, all with a simple code snippet. The platform enables you to recruit participants directly from your website and start user interviews instantly. Users can choose when to recruit a research participant by triggering the user recruitment pop-up when a user lands on a page or completes an action like clicking a button or submitting a form. With the ability to recruit participants, schedule interviews, and host moderated user interviews, Ribbon helps teams get insights needed to create more human-friendly experiences. The startup was founded by Axel Thomson, a former product manager, to make it easy for product teams to recruit and interview users, and to continuously test and validate their hypotheses.
Customer feedback analysis through unsupervised theme discovery
Founded
G2 Rating
Starting Price
Thematic specializes in unsupervised theme discovery and quantification, turning open-ended responses into structured themes without predefined categories. It automates finding patterns in open-text feedback including support tickets, reviews, survey responses, and interview transcripts.
Website heatmaps, session recordings, and surveys
Founded
G2 Rating
Starting Price
Hotjar is a user experience analytics platform that includes heatmaps, session recordings, and survey capabilities for understanding user behavior and collecting feedback. In July 2025, Hotjar merged into Contentsquare.
Customer experience and feedback analytics platform
Founded
G2 Rating
Starting Price
InMoment's Experience Improvement (XI) Platform is designed for enterprise organizations to collect, analyze, and act on customer and employee feedback at scale. It consolidates feedback from multiple channels including surveys, social reviews, and conversational data.