Refract (Allego)

Allego acquired Refract in December 2020, integrating the UK-based leader in sales engagement and multilingual conversation analytics into its platform. Refract AI Software is now known as Allego Conversation Intelligence. The platform delivers AI-enhanced content and coaching recommendations from sales calls, demos, and meetings to improve sales outcomes and grow revenue. Sales Conversation Intelligence uses artificial intelligence to analyze every sales conversation from every rep and provide actionable insights on every call for every rep, for every deal and team. The combination of Allego and Refract strengthens market-leading position as an all-in-one solution provider for sales enablement, including sales learning and content management, and forms the foundation for critical new sales engagement capabilities. The platform allows customers to capture every conversation, review, coach and share valuable revenue-defining moments from conversations, and share real-time call data and insights to tweak and coach teams while replicating what is known to be effective.