Chorus.ai by ZoomInfo is a conversation intelligence platform backed by ZoomInfo's leading B2B data. It captures and analyzes customer calls, meetings, and emails to drive team performance, forecast with confidence, and deliver win-loss analysis.

Chorus helps sales teams capture and analyze all customer calls and emails to create visibility, drive process and behavior changes, and deliver business impact. Features include call recording and transcription, team performance insights, sales enablement, deal intelligence and relationship management, market intelligence with competitive insights, and connected intelligence by integrating ZoomInfo contact and company data. The platform reduces new hire ramp time, drives methodology adherence, and provides unbiased CRM data for better revenue visibility.
Conversation Intelligence for Sales
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AI answers platform for revenue teams and deal intelligence
Founded
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Backstory (formerly People.ai) is the leading AI answers platform for sales teams, having rebranded in April 2026 to reflect its strategic shift toward delivering actionable answers to revenue leader questions. The platform provides conversation intelligence and deal-stage signals from sales interactions.
Real-time agent assist and coaching platform powered by AI for contact centers
Balto AI is an AI-powered real-time coaching platform that helps call center agents, sales representatives, and support teams enhance conversations through live AI suggestions, speech analytics, and compliance monitoring.
Conversation Intelligence & Automation Software for CX
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CallMiner is an enterprise conversation intelligence platform that captures and analyzes 100% of omnichannel customer interactions to improve customer experience, agent performance, and business outcomes. It combines advanced AI, analytics, and automation for contact centers and customer-facing teams.