Convin
Convin is an AI-powered conversation intelligence platform that analyzes calls to improve contact center performance. The platform also offers AI agents for automating customer conversations across phone, SMS, and web channels.
What is Convin?
Convin, founded by IIT Delhi alumni, uses AI to analyze call conversations and extract actionable intelligence. The platform supports 70+ languages and can be onboarded in 2-3 weeks. It provides automated QA analysis, personalized coaching, and real-time agent assistance. Recent data shows businesses using Convin experienced 56-second reduction in AHT and 12% increase in repeat purchases. The platform also includes AI agents for answering calls, SMS, and web inquiries automatically.
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