Vitally is a Customer Success Platform (CSP) specifically designed for maximizing productivity, visibility, and collaboration. It unifies customer data from tools like CRMs, product analytics, billing, and support with day-to-day CS work management.

Vitally provides health scores, automation, collaborative Docs and Projects, dashboards, and an AI Copilot so CS teams can proactively reduce churn, increase expansion, and prove their impact on revenue. Vitally Playbooks help teams execute the right action at the right time - automatically, from onboarding to renewals to risk response. The platform is best for B2B SaaS companies that want a modern, productivity-first customer success platform with strong automation and collaboration.
AI-powered customer success platform built for CSMs and customer success leaders
G2 Rating
Funding
Customer Success Software for Outcomes, Retention, and Growth
Gainsight is the trusted customer success platform that gives CS teams clear signals, workflows, and insights to drive retention and expansion. It offers a comprehensive suite of tools for managing customer health, engagement, and outcomes.
Customer Communities platform for engagement and adoption
Gainsight CC (formerly inSided) is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and influence product direction. Gainsight acquired inSided in 2022 to enhance its customer success platform.
Your Copilot For AI-Powered Customer Success
G2 Rating
Funding
Vitally is an all-in-one customer success platform that helps teams deliver clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale using real-time data.