Zenloop

Zenloop enables businesses to capture, analyze, and act on customer feedback in one integrated platform. The platform specializes in net promoter surveys, CSAT surveys, and customer satisfaction surveys with fully customizable surveys including open text fields, multiple choice, and scale questions. Answers are automatically analyzed and grouped by topic for precise insights beyond classic metrics. Zenloop allows customers to automatically convert insights into workflows leading to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. The platform recently launched zenSurveys (zenloop 2.0), which evolved from simple NPS-Surveys to fully customizable customer surveys powered by AI. Distribution options include email, in-app, and website-based surveys.