
UserTesting pricing in 2026 ranges from $12,000-$100,000+ per year based on buyer-reported references, with a median above $40,000. The platform offers three plan tiers (Essentials, Advanced, and Ultimate) where the tier sets platform access, AI features included, seats supported, dedicated account team structure, and enterprise capabilities. Cost includes a credit pool sized to the team's cadence, with sessions consuming credits based on expected research volume. Teams report quotes from approximately $10,000 to $42,000+, with older unlimited deals near $15,000 and per-seat pricing in the low thousands.
User Testing, Research, and Feedback Platform
Starting Price
Funding
Enterprise CX solutions by Delighted, a Qualtrics company
Founded
Starting Price
Delighted is a customer feedback and NPS platform owned by Qualtrics. The platform is shutting down on June 30, 2026, as Qualtrics consolidates its product offerings.
AI-Powered Voice of the Customer (VoC) Platform
Crescendo.ai is an AI-powered Voice of Customer platform that takes a survey-free approach to VoC, automatically transcribing, analyzing, and categorizing 100% of customer support conversations.
Customer Insights Hub for Product Managers
Condens is a user research repository and analysis platform that helps teams organize, analyze, and share qualitative data from surveys, interviews, and usability tests. It centralizes customer insights in one place for UX researchers, designers, and product managers.