UserTesting is a comprehensive user research platform for conducting usability tests and gathering feedback. The platform offers customizable pricing based on specific business needs and research volume.

UserTesting pricing in 2026 ranges from $12,000-$100,000+ per year based on buyer-reported references, with a median above $40,000. The platform offers three plan tiers (Essentials, Advanced, and Ultimate) where the tier sets platform access, AI features included, seats supported, dedicated account team structure, and enterprise capabilities. Cost includes a credit pool sized to the team's cadence, with sessions consuming credits based on expected research volume. Teams report quotes from approximately $10,000 to $42,000+, with older unlimited deals near $15,000 and per-seat pricing in the low thousands.
User Testing, Research, and Feedback Platform
Starting Price
Funding
AI-Powered Voice of the Customer (VoC) Platform
Crescendo.ai is an AI-powered Voice of Customer platform that takes a survey-free approach to VoC, automatically transcribing, analyzing, and categorizing 100% of customer support conversations.
Enterprise CX solutions by Delighted, a Qualtrics company
Founded
Starting Price
Delighted is a customer feedback and NPS platform owned by Qualtrics. The platform is shutting down on June 30, 2026, as Qualtrics consolidates its product offerings.
Usability Testing Software
PlaybookUX is a user testing software that allows conducting studies on a wide variety of items from websites to prototypes to concepts. The platform helps teams plan, recruit, run, and analyze usability tests including moderated interviews, unmoderated sessions, prototype tests, and mixed-method studies.