Usersnap

Usersnap is a comprehensive feedback collection platform specifically designed for SaaS and e-commerce companies to measure customer satisfaction and collect feedback at the right moment. The platform enables in-app user feedback surveys, visual feedback capturing with screenshots and metadata for context, integration with development tools like Jira and Azure DevOps, and announcements. Users can launch feedback forms by URL, based on time on page, user events, or exit intent to maximize response rates at critical customer journey moments. The platform supports various survey field types including polls, rating scales, short and long text answers. Visual feedback capture provides additional context through screenshots and browser metadata. Free plan includes up to 20 feedback items without cost, allowing immediate feedback collection.