Refiner is a customer feedback tool built around a deceptively simple idea: ask the right user the right question at exactly the right moment, inside the product, without disrupting the session. It's specifically designed for B2B SaaS products.

Refiner focuses on high-conversion in-app surveys that match the visual design of the product they appear inside. It features customizable survey widgets with multiple languages, brand-specific colors, and slide-in positions with data visualization in bars, timelines, and pie charts. Deep user segmentation via API and webhooks allows surveys to be triggered based on specific product events. AI capabilities automatically tag and categorize written responses, instantly detecting themes, feature requests, and negative sentiment.
In-app survey and feedback tool for SaaS
G2 Rating
Starting Price
Funding
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AI-powered customer experience and feedback analysis
Founded
G2 Rating
Starting Price
Idiomatic is an AI-powered customer experience tool that enables analysts to convert customer feedback into actionable plans, promoting loyalty. It's a SaaS platform that supports customer-driven firms in converting unstructured data into structured data.
Website heatmaps, session recordings, and surveys
Founded
G2 Rating
Starting Price
Hotjar is a user experience analytics platform that includes heatmaps, session recordings, and survey capabilities for understanding user behavior and collecting feedback. In July 2025, Hotjar merged into Contentsquare.
Unified tool that turns feedback into clear direction
Starting Price
Hellonext, now rebranded as FeatureOS, is a unified feedback management platform combining voting boards, roadmaps, changelogs, and knowledge base functionality.